Document the current operation
List roles, floor structure, order channels, guest touchpoints, current systems, repeated data entry and the metrics management uses today.
Implementation starts with roles, handoffs, current systems and baseline metrics. Product areas and integrations are selected only after the operating problem and responsible team are clear.

The exact timeline varies by scope, but the sequence prevents configuration from starting before workflows, permissions, integrations and success metrics are understood.
List roles, floor structure, order channels, guest touchpoints, current systems, repeated data entry and the metrics management uses today.
Select the smallest set of the 9 product areas that removes a clear workflow problem without replacing systems that should remain in place.
Define permissions, queues, actions and visible status for owners, managers, service staff, kitchen, reservations and finance as required.
For each POS, payment, delivery or accounting connection, document the source, fields, direction, refresh timing and responsible role.
Test bookings, walk-ins, table orders, modifiers, kitchen handoffs, sold-out items, split bills, refunds and reporting before go-live.
Track agreed baseline metrics such as wait time, preparation time, table turnover, average check, payment time or repeat-visit rate, then adjust the configuration.
We will map the responsible roles, product areas, data fields, test scenarios and measurement plan needed for a practical first release.